Frequently asked questions
Move Out Cleaning, Deep Cleaning, and House Cleaning FAQs
Answers to the questions we hear most from Charlotte-area homeowners, buyers, sellers, and property partners. If you don't see what you're looking for, our team is one phone call away.
What Makes Coley Clean Co a Trusted Local Cleaning Company
Coley Clean Co is an owner-operated, local residential cleaning company serving Charlotte, Ballantyne, the Lake Norman area, Fort Mill, Waxhaw, and Weddington. Our team is fully insured and background checked, so you can feel confident handing over a key or a garage code. From routine upkeep to a full house deep cleaning before a big event, our team treats every home in these communities with the same care and attention to detail.
We follow a detailed, room-by-room checklist on every visit and take before-and-after photos so nothing gets missed. Every job is backed by our satisfaction guarantee: if something isn't right, we come back and re-clean it at no charge.
Before your first appointment, we'll walk you through pricing, scheduling, and exactly what's included so there are no surprises on cleaning day. We're happy to answer questions about deep cleaning frequency, recurring visits, or move in cleaning services for an upcoming relocation.
Common questions
Your House Cleaning Questions, Answered
Whether you're planning a one time deep cleaning, setting up recurring house cleaning, or need move out cleaning before closing, these answers cover the basics.
How do we book a house cleaning with Coley Clean Co?
Booking is simple. Call or text (704) 710-6427, or use our online booking system to pick a date and time that works for your schedule. We'll confirm the details, including the size of your home and the type of cleaning you need, before our team arrives. We also send a reminder before each visit so you always know when our team is on the way.
How is pricing determined for deep cleaning and recurring cleaning services?
Pricing depends on the size of your home, its current condition, and how often you'd like us to come back. A whole house deep cleaning typically costs more upfront than a maintenance visit because it covers more ground, while weekly house cleaning, biweekly house cleaning, and monthly house cleaning plans are priced to reflect the shorter, routine scope of each visit. We're happy to provide a clear quote before any work begins.
Is your cleaning team insured and background checked?
Yes. Every member of our team is part of a fully insured and background checked crew, and you'll see the same trusted faces at each visit rather than rotating strangers. As an insured cleaning company, we want you to feel comfortable letting us into your home whether you're there or not.
What if we're not satisfied with a cleaning?
We stand behind our work with a satisfaction guarantee. If anything was missed or doesn't meet your expectations, let us know within 24 hours and we'll send our team back to make it right at no additional cost.
What areas do you serve around Charlotte?
We provide residential cleaning services throughout Charlotte, Ballantyne, Fort Mill, Waxhaw, Weddington, and the Lake Norman area, including Cornelius, Davidson, Huntersville, and Denver. If you're near one of these communities and unsure whether we cover your street, just give us a call.
Can we set up recurring cleaning on a schedule?
Absolutely. Many of our clients choose recurring house cleaning on a weekly, biweekly, or monthly basis to keep their home consistently fresh between deeper cleans. Scheduled house cleaning also means priority booking, since you're already on our calendar.
What's the difference between move out cleaning and a regular deep cleaning?
Move out cleaning and move in cleaning services build on everything included in a standard home deep cleaning, then go further into cabinets, drawers, closets, inside the oven and refrigerator, interior windows, and baseboards and door frames throughout. Because many homes are empty during a move in move out cleaning, our team can reach every corner, which is why sellers preparing for a listing and buyers preparing to move in both ask for it by name.
Do you offer apartment move out cleaning and condo cleaning?
Yes. Our move in move out cleaning services cover apartments, condos, townhomes, and single-family homes. Whether you're closing out a lease with an apartment move out cleaning or preparing a condo for its next owner, the same thorough checklist applies.
Get Started
Ready to Schedule Your Charlotte House Cleaning?
From a single home deep cleaning to ongoing recurring cleaning services, our team is ready to help your home feel fresh out of the box again. We also work closely with real estate agents, property managers, and short-term rental hosts who need dependable turnovers on a consistent schedule. Reach out today to check availability in your neighborhood and ask about current promotions.